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Lesson 3.6 - Operational Playbook

Purpose

This lesson turns Chapter 3 concepts into an operational playbook for live monitoring. The goal is to help Dealers respond with evidence instead of instinct.

Live Monitoring Playbook

Situation A - Spread Widens

Actions:

  1. Check whether it is one symbol or broad market.
  2. Compare quote-source status and timestamps.
  3. Check news, session open/close and rollover.
  4. Check whether execution quality also deteriorates.
  5. Record baseline versus current state.

Situation B - Client Complains About Slippage

Actions:

  1. Identify order / deal ID.
  2. Check quote and execution timestamps.
  3. Compare order size with market and symbol conditions.
  4. Review spread, chart movement and Bridge queue.
  5. Explain only verified facts.

Situation C - Suspected Fast or Abnormal Flow

Actions:

  1. Do not conclude from profit alone.
  2. Review holding time, post-trade price movement, slippage and timing.
  3. Segment by symbol, session and event window.
  4. Check account / UID correlation where policy allows.
  5. Prepare evidence and escalate through the approved process.

Situation D - Exposure Grows During News

Actions:

  1. Check net and gross exposure.
  2. Identify top client / UID / group concentration.
  3. Compare exposure movement with event timing.
  4. Check quote condition and execution quality.
  5. Notify Shift Leader / Risk if impact or trend is material.

Communication Template

Time:
Observation:
Affected symbol(s):
Market context:
System / Bridge status:
Quote / chart status:
Execution / exposure impact:
Current action:
Next update:

Practical Training

Real scenario:

XAUUSD spread widens during CPI, several large orders arrive, and exposure rises quickly.

Dealer should produce a short update with time, symbol, scope, quote status, order impact, exposure movement, current action and next update time.

Wrong handling:

"Market is moving a lot, just watch it."

Correct handling:

"20:31 UTC, XAUUSD spread widened during CPI. Bridge queue is normal; several large orders appeared; exposure is rising. Monitoring frequency increased and Shift Leader has been updated. Next review in 10 minutes or earlier if conditions change."

Summary

Chapter 3 is about reading market behavior through operational evidence: spread, liquidity, execution, account behavior and exposure. The Dealer's job is to verify, record and escalate clearly.

Completion Criteria

  • Can explain the key risk or operational objective of this lesson
  • Can identify the required systems, data, or evidence to review
  • Can describe the correct escalation or handling process
  • Has completed Shift Leader / follow-up review or practical confirmation