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Lesson 1.5 - Shift Handover Basics

Shift handover is the formal transfer of operational responsibility from one Dealer to another. It is not a casual chat and not a simple “all normal.” A good handover lets the incoming Dealer immediately understand current status, open risks, responsible follow-up and next priorities.

Handover Workflow

Review Current Shift→Identify Open Items
Attach Evidence→Name Follow-Up
Set Next Update→Confirm Incoming Dealer

Handover Must Cover

Area Required Content
Platform Current status, abnormal alerts, maintenance or known issue
Quotes Spread, chart behavior, quote-source status and unusual symbols
Bridge / Orders Queue, large orders, fast-close alerts, reject / timeout pattern
Exposure / Risk Material movement, concentration, event-related risk
Incident Current status, evidence, action owner and next update
Event / Calendar News, holiday, rollover, scheduled control or temporary plan

Standard Record

Handover time:
Outgoing Dealer:
Incoming Dealer:
Current status:
Open items:
Evidence location:
Responsible person / Shift Leader:
Next action:
Next update time:

Good vs Poor Handover

Poor handover:

Quote Source B had some issue. Please watch it.

Good handover:

06:45 UTC - Quote Source B latency increased twice between 06:20 and 06:40. XAUUSD spread briefly widened above normal. Bridge queue normal; no client complaints observed. Evidence saved in shift folder. Continue monitoring until London open; next update 07:15 UTC or earlier if spread widens again.

Handover Principles

Professional handover should answer three questions:

  1. What is happening now?
  2. What evidence has been checked?
  3. Who will do what next, and when will it be reviewed?

Practical Training

Scenario:

At handover, Quote Source B still has intermittent latency, but the outgoing Dealer only says “it is almost normal.”

The incoming Dealer should ask for:

  • Time range and affected symbols.
  • Quote and chart evidence.
  • Bridge queue and order evidence.
  • Client impact status.
  • Responsible follow-up and next update time.

Summary

Handover quality directly affects shift continuity. A good handover keeps risk visible; a poor handover causes repeated investigation, unclear responsibility and delayed escalation.

Completion Criteria

  • Can explain the key risk or operational objective of this lesson
  • Can identify the required systems, data, or evidence to review
  • Can describe the correct escalation or handling process
  • Has completed Shift Leader / follow-up review or practical confirmation