Level 0 — Start Your Shift¶
Before monitoring individual issues, confirm that the desk has the information and live views needed to operate safely.
Shift-Start Timeline¶
01Read Previous HandoverOpen items, owners, next review times and expected events.
02Open Monitoring DashboardLoad the approved workspace and confirm live data is updating.
03Check Connection StatusReview Taker, Maker, Trading Platform and CRM links.
04Check Symbol OverviewScan quote movement, spread and stopped or highlighted rows.
05Open Decision StreamConfirm live order decisions are arriving.
06Check CalendarNote today's events, sessions and approved control windows.
07Confirm AlertsIdentify currently Firing alerts and any open follow-up.
08Desk ReadyRecord readiness or escalate any gap before continuing.
Start-of-Shift Checklist¶
- Previous handover reviewed; open items have an owner and next action.
- Required dashboards are open and data is updating.
- No unexplained Disconnected link or stale heartbeat remains unchecked.
- Symbol Overview has been scanned for stopped quotes or unusual spread behaviour.
- Decision Stream is receiving current order-flow records.
- Today's Calendar events and control windows are understood.
- Firing alerts and existing incidents have been acknowledged in the handover context.
- Any readiness gap has been recorded and escalated.
What Do I Do if Something Is Wrong?¶
Do not declare the desk ready by assumption. Record the affected view, exact time, visible status and scope; compare one related source; notify the Shift Leader / Manager or assigned owner; and continue monitoring. Do not change a production control unless specifically authorised for that action.
Quick Check¶
You find one Maker Trade link marked Disconnected while its Quote link remains Connected. Is the connection fully healthy? No. Connection Status monitors each enabled link independently. Record which traffic direction is affected and escalate with its Last heartbeat.